Return Policy

Notecards

We want you to love your notecards. If you’re not satisfied, you may return unused notecards in their original condition within 30 days of delivery for a full refund of the purchase price. To start a return, email us at william@wmoorephotography.com with your order number. Return shipping costs are the responsibility of the customer. Refunds are issued to your original payment method once we receive the returned item.

Fine Art Prints, Canvas Wraps, and Metal Prints

Every print is custom made to order in the size and material you select, so we’re unable to accept returns or exchanges on prints, including for a change of mind.

Orders and cancellations: Prints go into production shortly after your order is placed. If you need to cancel or change an order, contact us immediately. We can only make changes if production hasn’t started.

Damaged or defective prints: If your print arrives damaged or has a manufacturing defect, we’ll make it right. Please contact us within 14 days of delivery and include your order number, photos of the full print and close-ups of the problem, and, for shipping damage, photos of the shipping box, inside packaging, and shipping label. Please keep all original packaging until your claim is resolved, and don’t attempt to repair or alter the print. Once the issue is confirmed, we’ll arrange a replacement of the same print, size, and material.

Long-term coverage: Canvas wraps and metal prints are covered for 3 years against manufacturing and material defects, such as coating, bonding, or structural failures. This does not cover damage from accidents, mishandling, improper hanging, moisture, extreme temperatures, direct sunlight or fading, harsh cleaners, normal aging, or changes made after delivery. Unframed fine art paper prints are not covered by a warranty, because archival paper is sensitive to handling and environmental conditions.

Natural material characteristics: Hand-finished materials can show small variations, such as subtle canvas texture differences or minor surface characteristics on metal prints. These are normal and are not considered defects.

Questions? Email william@wmoorephotography.com.